Returns & Exchanges

Due to the limited-edition nature of our monthly pre-order collections, we offer returns or replacements only for items that arrive damaged or defective. Please contact our support team within 14 days of delivery to resolve any issues with your beauty haul.

Return Process

• 1.
  Inspect Your Order

  Carefully examine your nail polishes and beauty products upon arrival to ensure everything is in perfect condition and matches your packing slip.

• 2.
  Contact Support

  If you receive a broken bottle or an incorrect item, email our customer service team with your order number and clear photos of the damage.

• 3.
  Receive Authorization

  Our team will review your claim and provide a Return Merchandise Authorization (RMA) or confirm if a replacement is being processed for your specific batch.

• 4.
  Ship or Resolve

  Follow the provided instructions to return defective goods using our prepaid label, or await your tracking number for your replacement shipment.